Can't claim reward card

[Lindsey2]

Hi can you help me I’m trying to claim my reward card, I’ve finished cooling off period but still can’t get it 

[DanielS]

Hi @Lindsey2,

Thanks for reaching out to us.

I am sorry that you can't seem to claim your reward card at the moment. I can have it looked into for you and see if we can claim it for you. I've sent you a private message that you can reply back to. Please note, with Christmas and the two bank holidays, we may not be able to pick it up until later next week. I hope you understand.

Thanks
DanielS