Change to EE

[Joelearner]

Well, I am a BT customer and contract ending on 5th Jan, and I get EE put in on the 5th, it is the same company but I think they want to move everyone to EE, as when I loaded up my BT account it's said EE and was confusing, so just switched over. Looking forward to the new speed, have 900mb just now.

I cannot find any info on, whether I send the BT equipment back or if the EE engineer takes it.

[Kodikid]

Once upon a time there was a plan to migrate all BT domestic broadband customers to EE.

It was allegedly abandoned about two years ago. I say allegedly as it still seems to be an obsession to get BT customers to move across to EE

You might find you don't actually get a new router if you already have a SH2 as it works perfectly fine on either BT or EE.

[Joelearner]

I have it here, delivered today: 2 boxes

[Chris__S]

Hi @Joelearner 

It's great news that you're moving from BT over to EE.

We do require you to return your previous BT router within 60 days.

You can find more information on our How to return and recycle your BT equipment web page.

Chris S

[chrisjp]

"It's great news that you're moving from BT over to EE."

Just a question to satisfy my curiosity - why is this move "great news"? Is this perhaps evidence that it is still BT's policy to move its residential customers to EE, despite this policy apparently being dropped by the new CEO?

[gg30340]

Obviously BT want you to move to EE and no doubt it will become compulsory in the future however at this time it is now your "choice" if you want to move to EE where as previously you did not have a choice unless you were very insistent that you did not want to move. 

See link's FAQ

Better as one | BT & EE Partnership

[Kodikid]

Think the new CEO had the good sense to  realise there was a hard core of lifelong BT customers who simply wouldn't move.

That probably explains why BT broadband has stagnated with no new router in 7 years 

[Kimberlin]

I see, so moving from BT to EE is “Great news” without so much as a qualifying statement as to why?

Indeed, this forum may as well be migrated into the EE forum which I’m sure for some, will be “great news” 😂

Oh, don’t forget to return your kit on the way out!

[Joelearner]

Ok, here is why I moved, we have all the family's phones with EE, which we have had since TMobile then EE. 

I love BT, never had a problem with it, but the newer box and speed upgrade makes sense, changing to EE as I get more discounts on the phones. Don't get me wrong if we had the phones with BT, they would offer the same discount I suppose.

It would have been easier if the EE engineer picked up the BT equipment, to be honest, but I will just need to post them.

[Joelearner]

Another thing Chris, my BB Full Fibre  900mb was £68 a month, retentions offered me it at £62 with the increase in March i would have been back up to £68, for the 1.6 gb EE I get that at £49 a month, could be 49.99 need to check, antway I get it that price because I get my mobile from EE and now I get further discounts on sims because I have EE BB. so it made sense to move as my contract with BT ends tomorrow..