Change to EE

[Chris__S]

Thanks for letting us know @Joelearner 

It sounds like the move makes sense if it means consolidating your phones and broadband on the same brand.

It certainly sounds like monetarily moving from BT to EE would be a benefit, so I understand your decision.

Although we're losing you on BT, I'm glad that we can retain you as a customer within the wider scope of the company.

Chris S

[Joelearner]

Chris can you advise on this.

I gave BT the 30-day notice before my contract ran out on 5th Dec. Got EE BB fitted on the 5th Jan, reset the BT box to factory settings, and after EE fitted got a message within the hour, Your BT BIll is ready, same as always £120, which includes the month in advance for Sky Sports and TNT. Then I got a text from EE you first bill is ready, so logging into EE no trace of a bill just the mobile phone bills.

So, according to BT, I am still with them bill-wise, but on the BT page where the account number is it says inactive. I have this BT equipment, phone, BT Pro Box, and   Router to send back, no email with label, no bags sent, I'm now with EE BB and have all the BT equipment.

Is there a delay because just past the New Year or what? I don't want to be sitting with all this equipment past the 60 days and get billed for it.

Any ideas welcome.

Joe