Change to EE

[Chris__S]

Thanks for letting us know @Joelearner 

It sounds like the move makes sense if it means consolidating your phones and broadband on the same brand.

It certainly sounds like monetarily moving from BT to EE would be a benefit, so I understand your decision.

Although we're losing you on BT, I'm glad that we can retain you as a customer within the wider scope of the company.

Chris S

[Joelearner]

Chris can you advise on this.

I gave BT the 30-day notice before my contract ran out on 5th Dec. Got EE BB fitted on the 5th Jan, reset the BT box to factory settings, and after EE fitted got a message within the hour, Your BT BIll is ready, same as always £120, which includes the month in advance for Sky Sports and TNT. Then I got a text from EE you first bill is ready, so logging into EE no trace of a bill just the mobile phone bills.

So, according to BT, I am still with them bill-wise, but on the BT page where the account number is it says inactive. I have this BT equipment, phone, BT Pro Box, and   Router to send back, no email with label, no bags sent, I'm now with EE BB and have all the BT equipment.

Is there a delay because just past the New Year or what? I don't want to be sitting with all this equipment past the 60 days and get billed for it.

Any ideas welcome.

Joe

[Christopher_G]

Hi @Joelearner 

Different Chris here. 🙂

You should get a new 'final bill' produced within 5 working days of leaving, which will be a credit to balance everything out. 

If you don't receive that, or you think there's a problem, I definitely recommend contacting our Customer Support team so that they can look over everything.

Thanks

Chris

[Joelearner]

Hi

Got an email just now, saying you asked us to stop some of your services. I asked them to stop all services when the contract ran out and move to EE. It looks like I will need to phone them for labelled bags or labels to send the equipment back.

Not as trouble-free a move as claimed.

The switch to EE BB was easy, but the lack of contact regarding the return of BT equipment leaves a lot to be desired.

"all the best"

Joe