Bt reward card

[ppalmer1973]

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Like a few others i had a new broadband package installed on the 26/11/2025 i claimed the reward card without any issues after waiting 30 days contacted customer service and The Card service team, Who couldn’t help ☹️

[Michael_D]

Hi @ppalmer1973 

Welcome to the community.

I've sent you over a private message to take some details to help with this.

Michael

[pete_ross21]

Hi @Michael_D 

I read a few posts on the BT forum regarding the reward card issues, I have not received the reward card either, I have waited the stated 30 days it’s now day 36 can you help me too?

[Katie_B]

Hi @pete_ross21. 

Have you been able to process your claim and now waiting on your reward card being sent?

Katie

[pete_ross21]

Hi @Katie_B 

I claimed it successfully on the 25/11/2025 received a email confirmation on 25/11/2025 of the claim made successfully, No other communication since it’s been over 30 days

[Katie_B]

Hi @pete_ross21. 

Thanks so much for confirming I have sent you over a private message. 

Katie

[arthur_keenan74]

Hey Katie,

Can you help me ? I’ve also waited over 30 days

can you assist me please?

[emmadulson9]

Joined BT from Virgin media

Installed 28/11/2025

Claimed reward card 28/11/2025

Not received the reward card

I only joined BT as they were offering the reward card  , I’m really disappointed ☹️ 

[Linzi_H]

Hi @arthur_keenan74 

I'd love to help.

Please check your Private Messages and get back to me when you can.

Linzi 

[fwen1]

I've got the same issue here - £80 reward card claimed back in August 2025, with a confirmation Email but nothing since. There's no trace of the reward card in my online account. 

I have called 4 times in the past months and each time I was told to wait another 30 days, and still nothing. 

This hasn't been the best experience so far, as the reward card made me choose BT over other options available. I would appreciate your help with this. Thanks!