Damaged Credit Score due to BT Fault!

[parkerf92]

Hello,

I have had the same issue with a damaged credit score due to a duplication of my BT accounts and being double charged. I had BT sport through sky linked to my email address and bank account and was also being charged by BT directly - when the TNT sports changeover happened I was charged twice for a couple of months. I then cancelled one of my direct debits and continued to pay for TNT sports every month.

I then received letters from BT saying my bill was outstanding despite continuing to pay for my account (I have the bank records that prove that). My debt was passed to a collector which I have now paid off to simply avoid any further issues. My credit score has now been hammered because BT allowed two accounts on the same details to be charged separately.

I would like to speak to someone about this to remove the default on my credit score.

Thanks

[Keith_Beddoe]

@parkerf92 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

The first thing you need to do is raise a dispute with either Equifax, Experian etc, depending on who the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

Or

• Online at www.transunion.co.uk
• Call 0330 024 7574
• Address - Consumer Services Team
  • TransUnion
  • PO Box 647
  • Unit 4
  • Hull
  • HU9 9QZ

They'll then liaise with BT for you.

[parkerf92]

Thanks Keith, i’ll endeavour to find out what I can do!

Not holding my breath.

[Lesley_W]

Hi @parkerf92 
Welcome to our community. 

If you would like to dispute an entry on your credit file, you can do this with our payment support team. 
You can find all the ways to get in touch here.
Thanks
Lesley