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Re: Deceased

Ive had the same problem, phoned the BT bereavement line to tell them my brother had died on the 9 th September and to cancel his phone account because he lived alene. ( I was at the time very impressed by the man on the other end of the line- he had obviously had some bereavement training .. was absolutely lovely.

However, yesterday I received this letter from the  post office redirection service  , addressed to my dead brother by name , but obviously I removed his name in this extract:

 

“Date: 26 Sep 2024

Stopping your services

Hello,

We're sorry to contact you under these difficult circumstances. Please accept our condolences. We just wanted to confirm that we're closing this account.   “    incredibly insensitive, unclear whose account  has been closed if BT thinks my brother is still alive!

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