@RobbieMac
Hoping this thread is still active, I've got the same issue.
My BT "My Products" page says my subscription is valid until June 2023 but my Microsoft account says that my subscription has been cancelled.
I spoke to BT support who said that I needed to have the same email address for both my BT account and my microsoft account, even though BT's community page says that this is not the case.
See: https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Ultimate-on-BT-Broadband/td-p/2156562
Quote:
Do I need to use my BT account email address for Xbox Game Pass Ultimate?
No, you don’t need to use your BT account email address, however, you must sign in with the email address associated with the Microsoft account you would like to use for Xbox Game Pass Ultimate. You can create a Microsoft account if you don’t already have one
I even configured my Microsoft account to use my BT accounts email address as the primary sign in address and there is no change.
Any help would be appreciated!
Liam
