Gold / silver issue on address

[rahulms650]

we have to change our adress from silver to gold

[Keith_Beddoe]

@rahulms650 

Welcome to this user forum for BT Retail phone and broadband customers.

Who are you trying to place an order with?

[rahulms650]

i am looking for bt connection in home
my post code is sg54jh

[Keith_Beddoe]

@rahulms650 

Is your address correct on the Royal Mail Postcode Database?

Silver means there is an existing route, but no active connection.

You should just be able to place an order with BT Retail, and the routing would be determined by Openreach. Have you tried placing an order?

https://www.bt.com/products/broadband/deals

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

[rahulms650]

when i call bt for broadband connessione they said that they doesn’t have connections over here
its new builded home, could you please help me

[Keith_Beddoe]

@rahulms650 

New builds are normally direct fibre only. Have you asked the developer what arrangements have been made with Openreach to provide fibre?

Is there any Openreach equipment installed in the property, such as a box which looks like this?

[imjolly]

if new build do you have something like this fitted

if so what colour are the lights