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Message 1 of 7

Re Join BT from VM

Hi can i ask a qestion can i join BT from VM and keep my number as i would like to.

Just chatted with talktalk and they have said no 
Can someone please confirm. Seems u do not do chat

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Message 2 of 7

Re: Re Join BT from VM

did you initially get number from BT and have ported it to VM or did you get number from another provider?

in any case there is never any guarantee that the number will port successfully



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Message 3 of 7

Re: Re Join BT from VM

HI we where with Talktalk then we moved to VM with the same Number as we have now so would like to go back to talktalk so the number we have has been with my house for over 30 years!!! It would have been BT back in the day

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Message 4 of 7

Re: Re Join BT from VM

This is a customer to customer self help forum so nobody here can guarantee anything.

 

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Message 5 of 7

Re: Re Join BT from VM

Usually there is no problem moving numbers from one provider to another , provided there is no change of address involved ( so the address will match on the losing provider and gaining provider ) you need to make the requirement to port the existing number known when you raise your order …there is no absolute guarantee , but generally speaking the number is portable from one provider to another .

Beats  me why you are so keen on going back the provider you had before Virgin , if they can’t arrange something as commonplace as porting the number from VM but you obviously have your reasons, but if TT won’t port the number , and the number is sufficiently important, you simply choose someone that will 

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Message 6 of 7

Re: Re Join BT from VM

TalkTalk have mix customer service at last they used to.

There are loads of other ISP companies out there.

Your number should be able port over but as said above thats not 100%.

Your phone will also go digital when you move.

 


 

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Message 7 of 7

Re: Re Join BT from VM

I theory its possible and quite likely however nothing is guaranteed.  I would call BT and they will be able to say and this will be done as part of the original order.  Yopu will get an answer before the order is put through on if its possible

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