<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Please help me my account is pending still, it’s my nans account who can’t handle her stuff anymore and she’s got a bill that needs to be paid but can’t pay it if I can’t get into account
Hi @Redswiftie welcome to the community and thanks for posting, I'm sorry you're having problems setting up a BT ID to manage your nans account. I'll send you a private message and we'll be happy to help.