Re: Remove old account from MyBT

drdnn · ‎13-12-2023

I'm also finding it frustrating that I have two accounts under My BT Profile, particularly since I am unable to make my current account as the primary account.

Since this functionality does not appear to exist, I think the second best option is to have the old account removed from "My BT." Would you be so kind to assist me with this query?

Many thanks,

Besnik

imjolly · ‎13-12-2023

try contacting the billing team who should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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