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Message 1 of 2

Re: Remove old account from MyBT

Hello @DavidM ,

I'm also finding it frustrating that I have two accounts under My BT Profile, particularly since I am unable to make my current account as the primary account.

Since this functionality does not appear to exist, I think the second best option is to have the old account removed from  "My BT."  Would you be so kind to assist me with this query?

Many thanks,

Besnik

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Message 2 of 2

Re: Remove old account from MyBT

try contacting the billing team who should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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