Returning equipment

[Karl1234]

Hi I need to return equipment also but like everyone else has said there is no option within My BT app or homepage and BT threaten to charge should you not return… could you help me as well please?
Kind regards
Karl

[DanielS]

Hi @Karl1234,

Thanks for reaching out. I am sorry that you don't have the returns kit yet.

I can arrange to have this sent out to you. I'm sending you a private message that you can reply back to me on. Please note, it will take us until after Christmas and the Bank holidays before we can get back to you.

Thanks
DanielS