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Message 11 of 14

Re: Sky still charging me after switching to BT

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We were still in the cooling off period of the new contract, so there shouldn't of been any termination fees.

I'll chase it up with Sky and message again if we have any joy 🙂 thanks for all the help!!

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Message 12 of 14

Re: Sky still charging me after switching to BT

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"We were still in the cooling off period of the new contract, so there shouldn't of been any termination fees."

Do you mean by this that you were still in the cooling off period for the new BT contract?
If so, this has no bearing at all on the early termination fee that you have been charged by Sky. Your mother's contract with Sky can't have been in the cooling off period, given that you say you'd been with Sky for some time, but didn't like the yearly price increases (which unfortunately seem to be a feature of all broadband provider "fixed price" contracts)
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Message 13 of 14

Re: Sky still charging me after switching to BT

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Hi,

I believe she'd initially accepted the new increased sky contract but then decided she didn't like the yearly price bullying, so cancelled it all and just set up the broadband with BT.

We just spoke to Sky again to argue there shouldn't of been an early cancellation fee. They finally agreed, cancelled the debt and for some reason even said we were owed £28.45 🤗

So in the end all is well. Thank you for the community and all the responses, it helped guide us in the right direction!!

Craig

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Message 14 of 14

Re: Sky still charging me after switching to BT

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Ahh...I see. Good result!
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