Sorry, we can’t get your account details at the moment

[Leanne_T]

Hi @ktcbracon 

Thanks for coming back to me. 

If you've not received the order and would like an update for the delivery and also the BT account issue, please get back in touch with our broadband guides and they can take a look at this for you. 

Leanne.

[ktcbracon]

Despite assurances it would be fixed yesterday by the BT Technical department it hasn't I still have no information on my account, cannot see invoices or services. A vast amount of money to me each month and for weeks I have had no access, not days, not hours. . . Finally today the additional Tec arrived, promised for Tuesday but of course a day late

Very frustrating 

[Leanne_T]

Hi @ktcbracon 

I have sent you a private message to get some extra details.

Leanne.

[ktcbracon]

I still have no access to my account so I cannot see my billing, my products or do any thing this is across the App and Internet. I don't get the apparent disregard for customers, repeated promises of the glitch will be fixed try again is just hopeless. I am very very frustrated

[Michael_D]

Hi @ktcbracon 

I can see my colleague @Leanne_T sent you over a private message yesterday to take some details about this.

If you can reply back to the message, we can take a look.

Michael