Hello
I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing hundreds of £ every day. So bt done online tests and said that engineer need to come and have a look at the line and broadband. I was happy with this as I am an existing customer and I thought bt really care about their customers.
Summary is engineer came to my restaurant on that day. Done afew tests and changed 2 metres cable . But even like that problem was ongoing another couple of weeks. I just checked my direct debit today and I was shocked b cause of BT charged from me £235 engineer charge. is there please anyone who can assist me and help me with this? Thank you
You need to post this on the BT Business Forum, this is the Residential forum.
https://business.forums.bt.com/