I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing hundreds of £ every day. So bt done online tests and said that engineer need to come and have a look at the line and broadband. I was happy with this as I am an existing customer and I thought bt really care about their customers.
Summary is engineer came to my restaurant on that day. Done afew tests and changed 2 metres cable . But even like that problem was ongoing another couple of weeks. I just checked my direct debit today and I was shocked b cause of BT charged from me £235 engineer charge. is there please anyone who can assist me and help me with this? Thank you