X box game pass - without my knowledge

[K8Ish]

I'm in the same boat. Apparently I signed up last October- I didn't - we don't have an Xbox & no one has access to my log in details. I didn't get an email confirming that I had it so didn't spot the add on until this week. I have 2 step authentication - when I sign in I get a code sent to my phone....

I would like my £30 back but BT say it's not them & I must have been hacked, I am awaiting a call from the fraud team. Meanwhile my complaint has been closed!

[DanielS]

Hi @K8Ish,

Thanks for taking the time to join the Community.

If this has been reported to our Fraud team, they should be getting back in touch with you. It can take 5 working days for them to get back to you once it has been sent to them.

Thank you
DanielS