how do I report a fault for someone else

[Kirsty771]

How do I report a fault for someone else when I don't have BT myself?

Every phone number just sends me a text which i can't reply to then ends the call.

I need to speak to someone or have an email address for reporting faults.

[Carlusha · Accepted solution]

Try here:  Broadband issues 

Mind you, if you do get through, you might encounter problems obtaining help for a thirdparty due to General Data Protection Regulation (GDPR). This assumes the other party's customer files do not contain a note that you are authorised to call on their behalf.