Refund not received.

[davenos]

I left BT on June 17th 2024 and i have yet to receive the refund that is owed, on checking my account it says Money refunded to you £9.33 refund June 25th but nothing has gone in to my bank account and i haven't received a cheque either(which i expected as i cancelled my Direct debit when my service ceased).

[pottyperson]

It's good practice to cancel DDs when no longer required but not before any outstanding refund is received. BT use that route. It's reasonable to expect a cheque instead but not surprising that you need to jump through hoops. I suggest you call Customer Service on 0330 123 4150.

[davenos]

Normally i would have left the direct debit in place, however the agent i spoke to when i called to cancel my services told me to cancel it once my services stopped as no final bill should have been due as the cancellation date was just 4 days after my last bill was paid, this was obviously not correct as i received a final bill 14 days later showing the refund.

I'll give customer service a call in the morning to see what's going on.