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B3llator
Beginner
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Message 1 of 2

Removing closed accounts from My BT

Hi, 

Is there any way to remove my closed accounts from My BT? Due to them being there, I am not able to view my bill and have just made a workaround through making another BT ID as 'account manager' to find that an unexpected amount is coming out. I have two of them - one old bt sport only and one completely cancelled - that need to be removed. I can't seem to find a way to do it but one of the call centre advisors told me I had to do it on my end. Please help!

Thanks! 🙂

@SeanD I've seen that you've replied to a few of these. Could you help please?

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Removing closed accounts from My BT

Phone BT 0800.800.150 and explain your problem. They should be able to help.

 

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