Hello,
Every few days or every week or so, when I try to enter My BT via website or app, I get a message saying that suspicious activity has been detected with my ‘email’ and so I have been locked out.
Each time I have to reset my password. Each time it takes me through two factor authentication (and usually fails with an error of: something went wrong).
This isn’t a scam, it’s just logging into BT in the usual way; and my ‘email’ is my email, not a BT email address so there is no way that BT would know at all anything about my ‘email’.
Could, perhaps, pretty please, one of the mods look into why this keeps randomly happening and have someone fix it? It’s obviously a bug — there is no real security issue, and I’m pretty security conscious and very IT focussed, so I don’t say that lightly — and it’s just annoying having to ‘again’ reset my password just to look at my bill or whatever.
And if it is actually a security issue on BT’s side? Then why is it? Because I am never alerted that my two factor authentication has been triggered by anyone but myself… so it’s not like anyone is ‘actually’ getting into my account… just a darn nuisance being told SECURITY THREAT! When it’s obviously just DODGY BUGGY ANNOYING.
Thanks.
