Request bag to return broken kit

[Pengebroadband]

So - there is no link either in My BT or on the site to request a retuns bag, nor can I get through on the CS line. 

Is there an email address I can send a request to?

[Manatarms84]

You can request a returns bag by logging into your online account and requesting one and you will get it within 7 days.

Either that or you would need to call or message BT and get one that way:

Fix broadband | BT Help

Make sure you keep a hold of the tracking number from Royal Mail until BT let you know they have it back

[Pengebroadband]

Where is the actual link? I can't see it as an option anywhere in my online account -I have aposted here because I can't get through on the phone and there is no "request a bag" link in my online account. Can anyone who has actually done this give me an answer? 

[imjolly · Accepted solution]

You can phone CS 03301234150 and request returns bag or you can try billing message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Pengebroadband]

Thanks so much imjolly - I've already tried all these options, hence the post. The autobots send you back to the page that doesnt exist on the website and the ohone lines are over a 30 minute wait.