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Message 1 of 3

Return Kit - How????

I am so frustrated with BT as I am being chased for the broadband hub to be returned yet they havent sent me an envelope! So it says if you havent received one, log in and select 'return kit' and order a new one. Where is this 'return kit' button because I cat see it????  Please can BT just send me a bag!!!

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Message 2 of 3

Re: Return Kit - How????

Call BT 0330.1234.150 and request that they send one out to you.

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Message 3 of 3

Re: Return Kit - How????

Welcome and thanks for posting @JoRogers

Sorry for the frustration around returning your Hub.  Give our guides in the helpdesk a call on the number @gg30340 posted above and they'll get a returns kit sent out to you.  Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

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