Return to previous contract in "cooling off period"

[Abacab6611]

I have been on fibre 300 since December 2024. Last week, after receiving an offers email from BT,I decided to "upgrade" online to fibre 900. This looked attractive as it offered a large increase in speed for only an extra seven pounds per month. It has been a mistake.  It went live on Wednesday and there has been absolutely no change in the wi-fi speed to my devices. An engineer came to the house today and found that the hub was receiving 900 mbs(and when my laptop was attached by ethernet cable it got near this figure). However all other devices are getting the same speed when I had fibre 300. I am still in the "cooling off"period. Can I cancel the fibre 900 contract and will I automatically go back to my fibre 300 contract. 

[WSH]

I would think so.

I doubt very much if you would see an improvement in operational performance going from 300 to 900 Mb/s, unless you have umpteen devices connected to the internet, 3 kids who are avid gamers and you also want to steam 4k TV all at the same time.

And as far as the Wi-Fi speed goes, while there is a relationship between the two, it is a bit like the relationship between the tyres on a car and the engine.  While both can affect performance, they are completely separate entities and the one has no direct effect on the other.

[Abacab6611]

Thank you for your reply. It has been a steep learning curve in the last few days and I now understand what you are saying. Just don't see any point in paying an extra £7.00 per month for what will be(in terms of end results) the same service.

[Kodikid]

I was just like you, had 150mbps and halfway through my contract was offered 500mbps for £1 extra. 

Contrary to belief I'm not stupid and knew it was BT'S rouse to restart my two year contract ( make sure yours hasn't been extended).

As pointed out several times no one in the real day to day  world needs anything above 100mpbs but for an extra quid I couldn’t resist. 

Come connection day broke out by trusty wifi speed checkers and literally no difference. 

Again the usual isp response that it's to the hub as so many things effect wifi that no one can guarantee it.

Was still going to keep it for the bandwidth when I discovered not all router's are equal and that a wifi 6 router will vastly improve the speed. 

Most third party wifi 6 router's available on the high street looked like upside down spiders and she who must be obeyed would go ballistic if I had one in the living room. 

So bought a EE router from Ebay which was literally plug and play and as soon as it was live my wifi speed literally exceeded the 500mbps. 

Obviously don't need 500mbps but as it was basically the same price I was paying for 150mbps I now bask in the warm glow of smugness everytime I do a wifi speed test.

[Abacab6611]

You are probably correct in saying it is a ploy to extend the contract. You mentioned getting an EE router. I have no experience in these matters. Is it a simple plug and play as you suggest or do you still have to keep the BT hub and do a variety of complex changes which might be beyond this old timer.

[Kimberlin]

@Abacab6611  I cant vouch for EE routers but any decent 3rd party WiFi6 router should work just fine with your BT username and password.

It all very much depends on your home setup as to whether or not it is worth your while purchasing your own router. For my situation, my Wife working from home, the 30 plus WiFi devices continually connected to my TP-Link router, then even on the 500mbps package we’re on, it seems worth it. Probably still overkill, but we just don’t get any connection issues whatsoever but that will also be the perk of living in a recent new build with FTTP installed at point of build.

@Kodikid  My router looks like a tarantula  on steroids! but blinking ‘eck! it’s good! It’s ‘hidden’ behind the TV though so it can’t be seen.

[Kodikid]

Re EE router 

It's simplicity itself..literally plug and  play as BT/EE are one and the same. 

[WSH]

@Kimberlin   Mine was retro-fitted and also doesn't cause any problems, so the idea it has to be a new build is not the case.

Behind the tele, hey?  You know that is a notoriously bad place to put a WAP, as all that electronics is not going to be radio transparent.  Probably work even better if you take it out from behind there. 

[gg30340]

BT can't seem to win can they.

Users are always complaining about contract renewal prices being so high for the same contract and speeds when they come to the end of their contract and now some are complaing of a few £ increase in renewing their contract for a big increase in speed. 

[Kodikid]

Pretty sure the op wasn't complaining about the cost...more about the expectation v reality