Return to previous contract in "cooling off period"

[Kodikid]

Don't think that's the case in this instance..the op had a in house offer so he'll simply be canceling that particular offer and not the actual broadband. 

Cant stress enough to make sure that BT don't try to restart his contract though, acceptance or not of the offer

[Crimliar]

Definitely not knocking, but it's one of those situations where you really need to know.

[gg30340]

I will be very surprised if it has not started a new contract.

The OP has regraded his broadband to a different product. He will have received emails when he ordered it setting the terms of the order. It will include what he has ordered, the length of the contract, which will most likely be for 24 months and that the contract starts when his order is activated.

It will also include the cost and any discounts that will be included for the period of the contract which again will show the length of the contract.

It sets out info about the cooling off period. 

It does not state what will happen in the event of invoking the cooling of period when regrading before the old contract has ended but I suspect he will need to explain in depth that he wants to go back to his old contract including the remaining time on the contract and not a new contract unless he is happy to do that.

[Kodikid]

What's what I was thinking 

[garybs29]

The upgraded speed will have started a new contract & that will have been made absoluteley clear so not  a rouse or ruse. No idea why this topic is so long though, the op will simply have to contact BT & do a dsr to revert back to previous contract within the 14 days

[Kodikid]

Ok give in whats a " dsr"?

[WSH]

Distance Selling Regulations?

[Kimberlin]

Demand Side Response

[Abacab6611 · Accepted solution]

Update to my post

As a result of the engineers visit I received a new smart hub 2. I have noticed an improvement in speed to my devices of about twenty five per cent. I'm happy with that so I'm obviously going to remain with the new contract. 

Many thanks to everyone 

[Kodikid]

That's good to hear. 

Can I ask what your getting over wifi now in the same room as the router