157 Views
Message 1 of 2

Returned Hybrid Hub

Go to solution

I returned the Hybrid Connect Hub over 3 weeks ago and have still heard nothing. I have proof of postage and I really don't want to be charged £62 for something I have returned and it never worked either! I got a reminder email asking me to send it which I already have. Is there an email address or person I can contact about this? Its ridiculous.  

Edit: I looked up the bar code and the package was delivered and signed by BT on the 16th March. What is going on?

0 Ratings
Reply
1 REPLY 1
145 Views
Message 2 of 2

Re: Returned Hybrid Hub

Go to solution

If you call BT Billing 0330.1234.150 with your Proof of Posting or Proof of Receipt they can update your account.