I phone BT asking for a label to send back old equipment. All they have sent me is an email saying I need to pay postage to recycle any tech and an address. I am still with BT, just had an upgrade.
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If your contract started or was renewed after December 13, 2019, the equipment is on loan, and you are required to return it otherwise it is yours to do with what you want. If BT want it back they will notify your and send returns bag