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Message 1 of 2

Returns bag not sent

I have cancelled my broadband account recently due to personal reasons. I realize that cancelling midway through the contract would incur a charge and had £160 + taken out of my bank account. As I do not want to pay £50 for not returning the router I want a  bag to return it which I thought would have been sent on my cancellation of contract. Waiting on anticipation.

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Message 2 of 2

Re: Returns bag not sent

Call BT 0330.1234.150 and ask them to send a returns bag out to you,

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