Reward Card

[Scotthenderson67]

Signed up at start of June and received an email saying reward card ready to claim. When you click on that there’s nothing to claim. Spoken to BT on two separate occasions with promises that the issue will be resolved. Still waiting. Why is it so difficult? 

[imjolly]

try contacting billing team using message now and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Scotthenderson67]

Thanks. That’s who I’ve spoken to twice. They keep telling me they have escalated to their boss and that it will be sorted within a week. Still waiting. 

[Debbie_G · Accepted solution]

Hi @Scotthenderson67.

I'm sorry to hear this is not yet resolved. I'd recommend giving us a call on 0330 1234 150 to speak with our billing guides and request an update. They'll be able to check your account and help make sure this gets sorted.

Debbie