Reward card not showing - Glitch due to old linked account

[PatQ]

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Hello BT Mods,
My new broadband was installed 35 days ago. I am trying to claim my reward card, but nothing is showing up in my MyBT account dashboard. I have an old, inactive BT account number linked to my email address and I believe this profile glitch is causing the reward page to fail. Could a moderator please private message me to take my details and get this manually pushed through? Thank you

[imjolly]

The forum mods do not have account access.  You can try contacting billing using message now during working hours and get old account removed

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[PatQ]

I've spoken with tech team and billing. Just going around in circles. As mods have helped before with this issue I am hence reaching out on this in a last final hope 

[Kimberlin]

@PatQ  As has been explained and as you are obviously aware, the forum Moderators have no account access but you are also correct that they have frequently intervened and successfully resolved Reward card issues in the past. You will probably just need to be patient and hope your post is seen by a Moderator.