Reward card

[Jo86]

Hi, I placed an order for Fibre 2 mid August, which was activated on the 2nd of September. More than 14 days have passed and I haven't had any emails to claim the reward card (a MasterCard preloaded with £110) nor can I claim anything by loging in to myBT.

Customer service on the phone tells me something very different every time and no one seems to know what they are doing or how to give a straight answer. Can I please get some help with this? How can I claim the card? Thanks! 

[PaddyB]

Hi @Jo86,

Thank you for posting. I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[PaddyB]

Hi @Jo86,

Thank you for sending in your details. I've passed that onto the promotions team and I'll update you as soon as I know more.

Thanks,

Paddy