Reward card

[Jpyp]

Hi I've recently signed up to bt broadband but I'm unable to claim my reward card can anyone help? 

[DanielS]

Hi @Jpyp,

Thanks for reaching out. Have you checked out our reward card page when you were trying to claim it?

https://www.bt.com/manage/bt-reward-card/

Also, has your order been completed for over 14 days?

If you need some support with this, let me know.

Thanks
DanielS

[Jpyp]

Hi I've tried that link but it doesn't work. I switched to BT on 22/3

[RobbieMac]

Hi @Jpyp

Thank you for posting back!

I can see that it has been over 14 days since your services went live.  I am sorry you had problems opening the link.  I can open it here without any problems.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RobbieMac · Accepted solution]

Hi @Jpyp

Thank you for taking the time to chat with me this morning.

Sorry for the problems you had claiming for the reward card.  I have went ahead and claimed for the reward card for you this morning.

Now that's sorted - I'll go ahead and close this off from here, as agreed.  If you need help or have a question about your services in future, feel free to come back on here as you're more than welcome 😊

Take care!

Robbie