@webbyg wrote:
But why is that more reliable than a later email requesting that I “complete the order”?
If you have ordered something and you perhaps did not complete that initial order for what ever reason and then went back and started the order over again it may be that the actual order you did complete has been fulfilled but the order that you did not complete prior to starting a new order is still waiting for you to complete it or to delete it from your pending orders.
When you order a service it is recorded in your MyBT. It should show if the order is completed or not. Whether it is more reliable or not we will never know until you actually check it.
In any event, you must know what you ordered and if the order is completed, the service that you ordered will be active so you should be able to use that service.
If you have ordered something from the BT Shop, you would need to log onto the BT Shop page and see if anything is still in your basket and if you do not want it, delete it from your basket. This will not show in your MyBT because it is a totally different system.
