I have had similar. I was out of contract, phoned through to cancellations to cancel, they offered me a deal.
I took the deal, had router posted out, new speed was meant to be live on Thursday then an engineer cancelled the upgrade.
I phoned through to see what was wrong. The BT agent then cancelled my deal and said he was going to reorder, he didnt. Now i have a new router, no deal and paying the old high price.
I raised a complaint, which was closed as 'resolved'. I had to reopen the complaint.
I phoned back today and they couldnt help and said they would email the agent who closed my offer/deal.
Bewildering customer service.
Im going to have to phone again in the morning, but I have no idea who to phone or what to do to sort this.
