Stop retention calls

[ptd006]

Does feel weird BT contact you /after/ you initiate the switch.  You've already spent time on a price comparison site, filling in forms for new supplier, handing over your payment details etc by then.

I realise people can potentially cancel the switch within cooling off period (14 days?) but can't imagine many people doing that in reality.

Cynically I guess it is more BT flogging off departing customers' data (to wring any residual value out) rather than genuinely wanting to offer a competitive deal to stay.

[Kimberlin]

@ptd006 

You make a good point about flogging off customer data, especially if it isn’t BT actually attempting to make contact rather an outsourcing company attempting to coax departing customers with some sort of deal.

i too had already looked at the options provided by other ISP’s and the deal I opted for suited me better than a continuance with BT, especially the Reward card for switching.

I get it, many customers prefer to stay with BT and that’s ok if they’re getting great service AND value for money. I suspect many customers though stay with BT because of loyalty or they’re scared witless that they’ll lose service, or the switch will go wrong etc. I personally have no such worries. What I don’t want personally, is aggressive sales telemarketing.

[WSH]

I've no intention of blocking the number.  I don't know the relationship to BT phone line-wise, but I suspect that every time it connects to my answerphone they get charged for the call connecting, even if they don't leave a message.  I'm quite happy to let them get on with it as they've cost me enough money in recent years.  

[MichaelB007]

I’ve already giving notice to BT and switching to Sky broadband at end of November.

My BT landline received a call from this number this morning.

as I’m subscribed to BT call protect the laughable thing is that BT shows the Called Id as “Nuisance”
which means BT believes this number is a scam call.😀

Happy with BT service but their prices are over double what I will pay with Sky for 2 years.

[MichaelB007]

Update.

I called the BT Retention number. I told them the Sky offer PM.    
The offer for me is £4.99 PM extra to stay for two years.
The price will increase £4 in March 2026 and again £4 in March 2027.

That's a big discount from BT considering they were double PM what Sky are offering me.

They also offered me for £6.99PM extra, a £75 BT gift card.
So, for the extra £2pm over 24 months is  £48    £75-£48 = £27 gain.

Said, I'll think about it.  

Overall, Sky is saving me nearly £60 PY  equals £120 for two years.
Downside is:
Connect up router & Setp WiFi password
Check digital voice works (internet calls) and deal with
Sky Talk Shield  

Michael