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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎05-09-2024 12h36 - edited ‎05-09-2024 12h37

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Message 11 of 13

Re: Supplier change hell

@c0deape 

As you are moving to Plusnet, you need to post on their forum, one of the moderators there should be able to look at your order.

https://community.plus.net/t5/Forum/ct-p/Forum

Plusnet are just a BT Group company, nothing to do with BT Residential.

 

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c0deape
Beginner

on ‎05-09-2024 12h39

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Message 12 of 13

Re: Supplier change hell

Yea, posted on there too, plusnet support said they were stuck as line is still down as belonging to BT. Stuck in limbo I think

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c0deape
Beginner

on ‎09-09-2024 22h11

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Message 13 of 13

Re: Supplier change hell

After another openreach visit I finally got someone useful at BT side! They got in contact with BT wholesale and could see what they (BT) had done wrong with the migration.

Had 3 options:

-Leave it to die out on the 20th Sept

-Close the migration, reopen the line

-Close the migration, ask PlusNet to take over the line tomorrow

Going with option 3. Expect it'll still be a problem getting them to set things up earlier, but at least something is now moving after daily calls and being told everything looks fine...

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