cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
248 Views
Message 1 of 4

Missing Account

Has anyone else lost their online account information with BT Home?  I'm able to log in and see all my personal info but my bills etc are missing and an error message shows I have no account registered.  I've been using my online account for years.  Can't get hold of any one at BT to discuss.

0 Ratings
Reply
3 REPLIES 3
190 Views
Message 2 of 4

Re: Missing Account

Hi @TJ3.

Welcome to the community.

Are you still not able to see the account information today?

If it is still not showing, have you been able to try a different browser or device at all?

Michael

0 Ratings
Reply
184 Views
Message 3 of 4

Re: Missing Account

Morning Michael. 

Thanks for the reply.  I have managed to log on this morning from the same device and my account and bills are showing.  

Don't know what happened there.   

Thanks for getting in touch though.

Tracy

0 Ratings
Reply
183 Views
Message 4 of 4

Re: Missing Account

Brilliant, I'm glad to hear it is working again for you @TJ3.

If it does happen again, just let us know.

Have a great day.

Michael

0 Ratings
Reply