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Message 1 of 2

Swap Packages

Is anybody else having problems swapping packages online? When I try to swap packages it then goes into looking at what current BT deals there are for with the result being unable to deal with the request and to telephone the call centre.

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Message 2 of 2

Re: Swap Packages

Yes I'm having the same problem. It's usually due to there being an open order on your account or contract coming up for renewal. In my case my contract is up for renewal in March next year so I don't expect that message to go away before then.
The stupid thing is that, as probably with yourself, I don't give a t*ss about any special offers, I just want the freedom to manage my account as I please but it seems that BT think they know what I want better than I do.

Please help the community to help you by including all relevant information, single word responses may be quick to type but they offer little value to this Community Forum and do not help its team of volunteer members to help you.
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