Switching from BT to EE for broadband

[drobinson9]

Hi, I swicthed last week from BT smart hub 2 to EE Full Fibre 900. A complete unmitigated disaster. Don't even consider it! Here's my story so far... 

https://community.ee.co.uk/t5/TV/Appalling-service-No-access-to-online-account-buffering-and/td-p/15...

[garybs29]

And to show the fip side both my mother & i have moved with zero issues but nobody wants to hear that it's all "don't do it"

[drobinson9]

Really? As far as I'm aware it is not possible to switch and buy BT broadband and/or mobiles any  longer? I have asked several times to go back to BT and it's not possible. Go on the BT website, It's all there. All of the offers mention EE broadband and EE mobiles. Not BT products. Read the EE Community forums about people with similar problems. I have an engineer calling round tomorrow as my last opportunity to stay with the EE package before I use my cooling off notice which expires on Monday, 10th March. Bear in mind I'm an EE Full Fibre 900 customer. This morning, my internet speed was...10. At the moment, it's 670. Throughout the evening my streaming buffers and freezes. It's unusable. 

[chrisjp]

Just to clarify - when you with BT were you on full fibre (FTTP), and the unreliability of your connection speed only started when you moved to EE?
Or were you on part fibre (FTTC) with BT and the unreliability now is thus due to your new full fibre connection?
In the latter case the full fibre would have been installed by Openreach, so it is likely that the problem is with that install and not related to the BT to EE migration