Switching from BT to Ee

[Loccolady]

Available on line. My last post was deleted !

[Loccolady]

I have done this many times.
At the moment due to my suggestions the 3 accounts I seem to have had have been deleted leaving just one. In some ways a result after months of trying since March 27th I can manage emails. However, Bt tinkering without informing me mean I have to keep resetting my password.

My promised prices have rocketed and not been upheld now I have to chase this to get a refund. Compensation is derisory and doesn’t even cover the months my service hasn’t worked or been in accessible to me. The guide has admitted I have been mis-sold.

I want to be treated fairly. Promises kept and a working service??? 

[Keithwooz]

If your thinking of changing from BT  to EE you need to be within 2 months of ending your BT contract otherwise although the change to EE shouldn't cost you but BT won't release you to a cheaper deal. Our contract ends in Feb 25 and it's only now EE are saying we can go for a deal £25pm cheaper than BT. 

[earlset]

Are you able to provide more detail on what you have agreed to do,eg services and prices quoted?

My own BT broadband contract ends in March 25 and I want to decide the best way forward. 

rgds

[tonywick]

Just for info - after 10 months of struggle and weekly phone calls, I finally found an EE tech support person a few weeks back who by trial and error suggested using an alternative email address for my account (luckily I had one). After a few attempts I got an email that prompted me to start up my account as if I were a new customer, and, fingers crossed, all is now working as it should. Although I have to use the alternate email address for logging in, all communications from EE still coming to my primary email inbox. I can't beieve it was so easy yet scores of help staff were baffled.

I was also able to see that I'd been overcharged for my first three mobile bills - apparently this was because I was being issued with a monthly  "detailed breakdown" of my mobile expenditure (which I hadn't requested but why would it cost more for a millisecond of processing time?). Hugely ironic in that I'd been unable to see a bill of any sort! I have requested a refund for the overcharging and begrudgingly this was agreed to, though it's yet to appear.

I think I'll now carry on with the remaining 14 months of the contract and then shop around. I might be moving house in the next 12 months so am not confident at all about what might happen.

Good luck to all those still suffering .