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CallamMatthews
Beginner

on ‎16-04-2023 20h23

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Message 1 of 5

Switching from sky to BT

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How would I switch from sky to BT? I have been with sky for 5 years and I wish to leave. I don’t know how it works. 
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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎16-04-2023 20h29

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Message 2 of 5

Re: Switching from sky to BT

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@CallamMatthews 

Welcome to this user forum for BT Retail phone and broadband customers.

You place your order with BT Retail, and they inform Sky that they are taking over your service.

 

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CallamMatthews
Beginner

on ‎16-04-2023 20h30

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Message 3 of 5

Re: Switching from sky to BT

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Easy as that?
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licquorice
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on ‎16-04-2023 20h33

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Message 4 of 5

Re: Switching from sky to BT

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Yes

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Keith_Beddoe
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on ‎16-04-2023 20h34

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Message 5 of 5

Re: Switching from sky to BT

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Yes it is, its normally a smooth changeover on the date specified by BT.

The important thing is not to ask Sky to cease your service, as that will cause a pending cease on your line which will cause the BT order to be significantly delayed and you would be without any service.

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