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Katetreg
Beginner

on ‎15-03-2025 17h25

724 Views
Message 1 of 3

Telecare account

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We called to speak to someone today about changing our package and were told we can't because we have a telecare account that need removing. We have never asked for this and it won't have been here before we moved in either. So it's clearly a mistake.  Someone called us back about it and we got cut off so now we don't know who to call or how to get this removed. I can see others have had the same issue. Please can someone advise.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎15-03-2025 17h31

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Message 2 of 3

Re: Telecare account

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I have asked forum mods to see if they can help you. They will post here



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Linzi_H
Moderator
Moderator

on ‎16-03-2025 9h06

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Message 3 of 3

Re: Telecare account

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Hi @Katetreg 

I'm sorry to hear the call disconnected; you did the right thing by getting in touch directly. Our team over the phone will connect you with the right area to review this, so I'd suggest calling again when you can please.

Thanks for the heads up @imjolly 

Linzi

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