The worst experience ever from a broadband company just keeps continuing….

[Buzyizzy21]

I have called them 7 times. That’s seven.

You clearly have no idea how distressing I am finding all of this.

I have complained, I have listened, I have believed them, all to nothing! So maybe find a job where you don’t deal with any public because you obviously don’t have a clue. 

[Buzyizzy21]

I used the link for complaints. That was on 28th July. I am just at a loss. I can prove I didn’t have any WiFi until 28th, I have never had any issues like this. 

[gg30340]

---

@Buzyizzy21wrote:

I have called them 7 times. That’s seven.

You clearly have no idea how distressing I am finding all of this.

I have complained, I have listened, I have believed them, all to nothing! So maybe find a job where you don’t deal with any public because you obviously don’t have a clue. 

---

In case you are not aware, this is a BT residential customer to customer forum. Your post does not go to BT. The only BT staff are the forum moderators who do not necessarily read all the posts.

I advised you what to do in message 9, have you done that yet? If not there is nothing else this forum can do for you.

[Leanne_T]

Hi there @Buzyizzy21 

I am very sorry you've had this experience. 

If you have opened a complaint, once this has been fully looked into our executive care team will be in touch. If you would like an update, please get back in touch with our broadband tech guides who will be happy to help.

You can find more details in our Our complaints code of practice. 

Leanne.