Can anybody tell me without going into techspeak, where is the ORDINARY email address to get hold of bt I can use on my ordinary email address to get hold of them direct by sending them an email msg direct to them?
I am fed up of being held on a phone for 20 mins trying to get through on their phones to try and part cancel my package with BT. I want to cancel all our of tv entertainment package plus the home phone package as we have stopped using both. The ONLY thing I want kept on is the internet. WiFi signal - which I believe most companies do this now if you want it doing. Haven’t used the home phone in over 2 years,and have no intention to use it again. We have also gone over to a different system for the entertainment package,which we have done ourselves,so why should I be charged for something I am not using? I have looked on the bt bill,and indeed,tried to write an email msg to bt,but got no reply and one other email msg to them from me bounced back. Do I have to do it the old fashioned way and write to BT in Sheffield myself to cancel our package? It seems the only way I can get hold of bt. is it? To make things worse,I am acting on behalf of my husband(he has the account with bt),as he no longer has an internet access for his account as he hasn’t got a computor screen any longer - only through my email address can we get in touch with bt now,so hence why I am acting for him as I am his wife. It just seems in this day and age BT are making it very difficult to get out of a contract with them - or reducing it. In these days if costs going up,you need to be able to reduce your costs as much as possible. £86.00 odd per month is getting too expensive which we can do without. Thanks folks who reply. Ivy
