Unable to access MyBT

[dntanner]

Help please !

I am unable to access MyBT .. for over a month now.

Response is "unable to access your details " and top right corner shows account "innactive" whereas normally there was my account number.

I have tried new passwords and new ID account but no luck.

Any ideas much appreciated 

Thanks 

[imjolly]

There are numerous posts like yours. Have you tried  if using the app try uninstall app then reinstall as there have been a few updates recently. I had the problem and now my MYBT is working again

[dntanner]

Thanks for quick reply. 

Afraid still same response after re install.

Most frustrating!

DT

[imjolly]

Can you access MYBT using web browser?

[dntanner]

Yes..tried different browsers but no luck.

It allows me to enter username and password then fails to load my details. 

[imjolly]

When I entered my email address and password it then said logged in but then could not access account and start again in a loop

[dntanner]

Yes it seems to log in but no access to my account...top right corner used to have account number TH**** ****,now this shows "innactive"

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[Peter_W]

Welcome to the Community, @dntanner 

I'm keen to make sure we get these issues logged at our end, so I've popped you over a private message so we can take a few more details.

Peter