Unable to access online EE account.

[wrightp2]

Does anyone know if BT customer service agents and EE customer service agents are the same people ?

Since moving all my products over from BT to EE and setting off on a new contract I have been unable to access my supposedly new EE  online account.

An EE ID was created but it won't allow me access.

As a result I am unable to manage my products, settings etc.

It returns 'system error' all the time.

Over several weeks I have spoken with various advisers but no one will take ownership of the problem and no one seems able to sort it.

Getting quite annoyed now.

Anyone any advice ?

[gg30340]

BT and EE are separate companies.

You will need to post of the EE forum to see if someone there can assist you.

Home - The EE Community

[wrightp2]

If I could access the EE community I would post there but I am unable to log in to that either.

There has to be something fundamentally wrong with my EE ID. 

[gg30340]

Have you created an account on the EE forum. All you need is an email address. It does not need to be your EEID.

[wrightp2]

It won't let me do that.

My email address is my EE ID and it wants me to sign in as though I am signing in to EE.

I'm just going to have to ring again and really fall out with somebody....or cancel everything and move products elsewhere.

A shame really as was with BT mobile and broadband for years and no problems (worked there for 40 years).

They suggested EE when contract was up for renewal.

[Keith_Beddoe]

@wrightp2 

Just use a different email address. If you do not have one, then create a free Gmail one.

[tonywick]

Hi - I'm sure you've realised by now that you are not alone with this problem. Judging by what's on the EE Community Forum, and in the "trade" media, there are probably thousands of fellow sufferers. And EE appear not to have a clue how to fix it, so we are all Beta testers of some appalling software that was made live before it was ready, and they don't seem to have the appropriate staff skilled enough to fix it.

An appalling shambles, BT has fallen off the edge of a cliff in terms of customer care due to this rebranding exercise.