I received the above email on the 9th October and have been trying to activate this Game Pass since without success. I have attempted to do this on Chrome on my phone and laptop, and also Edge on my laptop and every time I attempt to activate it I get the following message:
Contacting the number only gives me options for issues with broadband, phone or TV which meant I had to try and get through to a department unrelated to the issue I am having. I tried getting through to the broadband department and was given an automated message stating my wait time would be over 45 minutes. I do not have the time to spend over 45 minutes in queue waiting to speak with a human over a phone at the risk of them not being able to resolve my issue and then being redirected to another department and being placed in another queue. I have been unsuccessful in trying to find any other way to contact a human within BT. I also had an issue with finding the relevant board to post this request in so I hope it finds someone who will be able to help.
