Unable to add my account to MYBT

[wonghh22]

Hi,

I have joined the broadband recently. I want to add my account to MYBT. After I inserted my account number, it told me to wait for 5 minutes and the account would be added. But I still could not see any account added in MYBT after several hours and it still requested me to add the account again. I tried again and the problem looped.

Can anyone suggest me how to solve the problem?

Thanks

[MandyF]

Hi @wonghh22,

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thank you

MandyF