Unable to cancel free trial of Now TV boost

[shawny1967]

Hi, signed up for Now TV boost trial which clearly states that you can cancel at any time.

The boost isn't for me, so have decided that I do not want it.

However cannot cancel, the boost. When I click on the option to manage boost, I'm only offered to add more services without no option to remove the boost.  (I still want to retain the Now TV Entertainment package)

I wish for the boost to be removed.

[NeilO · Accepted solution]

Hi @shawny1967 Welcome back to the community and thanks for posting, I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[shawny1967]

Hi,

Message sent

[shawny1967]

My wife has managed to have the free trial cancelled by using live chat.

[StuartH]

Hi @shawny1967 

Thanks for letting us know you've been able to get this resolved via live chat.

Glad to hear you got this resolved.

Thanks

Stuart